Customer Service

Customer Service

Call Us:
Order Toll Free: 1-888-88G-CLEF (884-2533)
(Toll-free in the U.S. and Canada)
Customer Service: 1-352-588-2800

Write Us:
THEMUSICHOUSE.COM, INC.
31726 Sylvian Lane
Dade City, FL 33525
Attn: Customer Service

(for returns, please contact us by email at info@themusichouse.com)

Telephone Hours:

Our regular telephone hours are Monday through Friday 9:00 AM - 6:00 PM.

To place an order:

Click on the item and then add that selection to your shopping cart. You may change items in the shopping cart at anytime.
You may also cancel your order at any time by clicking the "Cancel" button.

The shopping cart keeps a running total of the selections you have made along the way. When you are ready to place the order,
click on the "Submit order" button. You will receive confirmation via e-mail.

If the item you order becomes sold out or out of stock, we will email and let you know.
Please make sure you whitelist our email address of info@themusichouse.com

Please be sure to provide us with your phone number and email address when you place an order.
We will then be able to contact you if the item you ordered is out of stock.

Secure Ordering:
The Music House online ordering system is secured with a highly reliable method of data encryption using the Secure Socket Layer (SSL) protocol. SSL is supported by many Internet Web Browsers. It is for encryption of all your personal information as it is transmitted over the Internet. When you enter the check out phase, the security is automatically active. Any information you enter during the check out phase including name, address, phone, email, and credit card number is all secured with SSL.

Once we receive your data it is stored in an encrypted format on servers that are secured from unauthorized access.
Browsers show secure pages differently. Please refer to your browser's documentation to see how SSL is handled.

Privacy Policy
We do not sell, trade, or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

From time to time we may send emails to our customers notifying them of specials or related products. If you do not wish to receive these types of emails directly from TheMusicHouse please email info@themusichouse.com and let us know what email addresses you want removed from our distribution lists.

Order by phone:
Place your order, entering all information except for your credit card information. You can then call our toll-free number within the next 48 hours to provide your credit card info. Your order will be held for a maximum of 48 hours awaiting your call.

Call Toll-Free: Your order will be processed directly over the phone.
1-888-88GCLEF - (1-888-884-2533)

Outside the Continental United States: 352-588-2800 (phone) 352-588-2900 (fax)

If you wish to Order by Mail:
Please send personal check (U.S. Only) or money order along with your order to:

THEMUSICHOUSE.COM, INC.
31726 Sylvian Lane
Dade City, FL 33525

Availability and Backorders:
Should the item you have ordered become unavailable, we will notify you by email. If temporarily out-of-stock, we will include the estimated delivery date.

Shipping and Handling:
Shipping charges are based on the Total Weight of your order. Most shipping is handled through UPS Ground, FedEx Ground, or the United States Postal Service. Allow 7-10 business days for delivery. Expedited options are available. Shipping will automatically be added onto all orders. The charges are calculated in lbs. as illustrated in the chart below for standard shipping charges:

You can click "add to cart" on the item you are interested in and see what shipping and handling charges come to. We also have Next Day, Second Day and Third Day service.

Oversized/Overweight Shipment:
Some items require special shipping and handling and cannot be shipped via UPS. Those items have special shipping costs and are noted on each product individually.

International Customers:
For Customers outside of the United States and Puerto Rico, orders will be sent by US Express Mail or US Priority Mail.. Shipping charges vary according to the weight of the package. Just click "add to cart" to see what shipping rates could be. Taxes, duties or customs/brokerage fees associated with ordering merchandise from the US will be the responsibility of the receiver.

Delivery time:
US Priority mail, FedEx and UPS Ground within the U.S.A. normally takes 3-5 business days. Expedited Service is available at an extra charge and based on availability of item.

Pricing:
Prices are listed for the Continental U.S. and are subject to change without notice.

It is unlikely that we will have made any errors but we reserve the right to correct, and not supply an item at a misquoted price.

Sales Tax (Florida only):
Appropriate sales tax will be added to orders shipped within Florida.

Method of payment:

We accept Visa, Mastercard, American Express, Discover, PayPal, money orders, checks and wire transfers. Credit cards will be charged when your order is shipped. PayPal charges your account immediately. We do accept personal checks (U.S. only). Company and Personal checks take 4-5 business days to clear. In certain instances such as international and highly priced items, we will need a wire transfer from your bank to ours.

Satisfaction Guaranteed:
Damages must be reported within 48 hours! ALL OUTER PACKAGING AS WELL AS ORIGINAL PRODUCT PACKAGING MUST BE SAVED FOR A DAMAGED CLAIM INSPECTION (requested by all carriers).

FOR CREDITS, REFUNDS AND CHARGES (excluding shipping and handling charges), returned items must be in original condition, mailed and insured within 15 days. Music and whistles and engraved items are not returnable. Some items MIGHT have a restocking fee if they can no longer be sold as new, especially if the manufacturer's packaging is badly disturbed. We do not accept COD shipments or anything without a Return Authorization number (RA#) . Please call or e-mail for an RA#.

90% of our communication is through e-mail. We read and reply quite often in a day.
Please don't hesitate to contact us at info@themusichouse.com.