Shipping Details, Returns, Explanations & Other Information

DOMESTIC SHIPPING COSTS may differ from the calculated rate above.
If so, we will consult with you by email before shipping.

INTERNATIONAL CUSTOMERS PLEASE NOTE: You will probably be charged "customs duties" or "import taxes" when you receive your shipment. These charges, which TheMusicHouse.Com has no way to calculate or prepay, are NOT included in our shipping and handling charge. Customs duties and import taxes can and do vary widely. Please consult your local customs office for further information.

UPS - UNITED PARCEL SERVICE
Available for Continental United States ONLY
NOT RECOMMENDED FOR SHIPPING TO CANADA!
SHIPPING USA TO CANADA WILL INCUR EXPENSIVE BROKERAGE FEES
Click UPS brokerage fees to Canada, to see their rates.
WE SUGGEST USING THE UNITED STATES POSTAL SERVICE FOR CANADIAN ORDERS.

SERVICE	TYPE	INSURED	TRACKED	DELIVERY TIME
UPS	Ground	Yes	Yes	3-7 Business Days
UPS	3rd Day Select	Yes	Yes	3 Business Days
UPS	2nd Day Air	Yes	Yes	2 Business Days
UPS	Next Day Air Saver	Yes	Yes	Next Day (by end of day)
UPS	Next Day Air	Yes	Yes	Next Day before 10:30 a.m.,before 12.00 Noon or end of day, depending upon destination (Business Days Only)

USPS - UNITED STATES POSTAL SERVICE
For shipping to a PO Box, Hawaii, Puerto Rico, APO or anywhere in the USA

SERVICE	TYPE	INSURED	TRACKED	DELIVERY TIME
USPS	First Class	No	No	Variable (no information available) (We cannot be responsible for delay, loss, or damage if shipping by First Class Mail)
USPS	Priority	No	Yes	2-3 Business Days
USPS	Express Mail	Yes	Yes	1-2 Business Days
USPS	Overnight	Yes	Yes	Overnight (No Sunday Deliveries)

USPS INTERNATIONAL - UNITED STATES POSTAL SERVICE
Canada, Mexico, Europe, Australia and other countries, duty and taxes may apply. No brokerage fees.
Please also note: WE CANNOT BE RESPONSIBLE FOR ANY DELAYS TO YOUR DELIVERY DUE TO CUSTOMS OR PROCEDURES IN YOUR COUNTRY.

SERVICE	TYPE	INSURED	TRACKED	DELIVERY TIME

USPS	Priority	Yes	Yes	6-10 Business Days
USPS	Express	Yes	Yes	3-5 Business Days

PLEASE NOTE:

SALES TAX: Orders shipped to FL: Once you enter the zip code, the sales tax is calculated for you.

SPECIAL INSTRUCTIONS: If you have any "special date needed" "gift message" or "other instructions" Please enter specifics in the "Ordering Instructions and Comments" box located toward bottom of shopping cart.

ORDERS ARE USUALLY SHIPPED the next business day which does not include weekends and holidays. If your order is in stock it may ship on the same day. The number of days in transit, does not include the day it ships.
For Example: An order placed Friday thru Sunday for 2nd day, would ship on Monday and get delivered by afternoon on Wednesday (if the item is not out of stock). For expedited delivery, if you need this order by a specific date, please write the date needed in the "Ordering Instructions" box.

DAMAGES: Damages must be reported within 48 hours! IMPORTANT : All original packaging materials MUST be kept for inspection by carrier or claims will not be honored.

RETURN POLICY: For refunds, credit or exchanges (excluding shipping charges) returned items must be in original condition, mailed and insured within 15 days. We do not accept COD shipments or packages without a return Authorization number. Please call or email for the RA number. ENGRAVED ORDERS, MUSIC and WHISTLES ARE NOT RETURNABLE.

OUT OF STOCK NOTICE: Please be sure to provide us with your phone number and email address. We will then be able contact you.

HOURS: Our phone hours are Monday - Friday 9:00 AM - 5:00 PM Eastern Standard Time

GIFT WRAPPING IS AVAILABLE: You will be able to select gift wrapping at the "Shop by Services" link

ENGRAVING IS AVAILABLE: You will be able to select engraving at the "Shop by Services" link

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